Legal & Policies
A — Terms of Service
By placing an order with Traffic Masters you confirm that you have read, understood, and agreed to these Terms of Service in full. These terms govern all campaigns and purchases made through traffic-masters.net.
1. Service Description
Traffic Masters is a digital media buying platform. We distribute targeted advertising campaigns across a curated global network of publisher sites. Customers purchase campaign packages specifying their ad channel, audience targeting, reach volume, and destination URL. Delivery is tracked and verified through Google Analytics 4 (GA4).
2. Payment
All campaigns must be paid for in full before delivery begins. We accept payment via PayPal only. Payments are processed securely. By completing a purchase you authorise Traffic Masters to charge the total amount shown at checkout.
3. Campaign Delivery
Campaigns are reviewed and typically go live within 24 hours of payment clearing. Delivery is distributed gradually over your chosen campaign period to maintain natural engagement patterns. Traffic Masters does not guarantee a specific start time, as delivery depends on publisher availability at the time of your order. We guarantee that your full purchased volume will be delivered, and if the visitors you purchased don’t appear in GA4, you get a full refund — see the Refund Policy below.
4. Delivery Tracking
All campaign delivery is tracked and verified through Google Analytics 4. You must have GA4 installed on your destination URL before your campaign begins. Traffic Masters is not responsible for misconfigured, missing, or incorrectly installed analytics. Third-party counters and tools other than GA4 may not accurately reflect delivery volumes and are not used as a basis for dispute resolution.
5. Acceptable Use
Traffic Masters will not deliver campaigns to destinations that contain, promote, or link to any of the following:
- Illegal content, activities, or schemes of any kind
- Software piracy, hacking tools, or spamming services
- Deceptive financial or investment advice
- Obscene, abusive, or excessively violent content
- Content that violates the rights of any third party
- Any content prohibited by applicable law in the target jurisdiction
Traffic Masters reserves the right to reject or suspend any campaign at its sole discretion if the destination URL is found to violate these conditions. In such cases, a refund will be issued for any undelivered volume.
6. Client Responsibilities
You are responsible for ensuring your destination URL is correct at the time of ordering. URLs cannot be changed after a campaign has been created. Traffic Masters is not liable for campaigns delivered to an incorrect URL submitted by the client. You are also responsible for ensuring your web hosting is capable of handling your chosen campaign volume. Traffic Masters is not liable for server downtime, bandwidth limits, or technical issues on the client’s hosting environment.
7. No Guarantee of Conversions
Traffic Masters guarantees delivery of your purchased impression volume, verified through GA4. We do not guarantee sales, sign-ups, leads, search engine rankings, or any specific business outcome resulting from your campaign.
8. Campaign Data Retention
Campaign statistics are retained on our servers for 30 days after the campaign concludes. It is the client’s responsibility to review and record their GA4 data during this period. Traffic Masters is not liable for data that is no longer available after this window.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Traffic Masters shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of, or inability to use, our services — including but not limited to loss of revenue, loss of data, or loss of business opportunity.
10. Changes to Terms
Traffic Masters reserves the right to update these Terms of Service at any time. Changes take effect upon posting to this page. Continued use of the service after changes are posted constitutes acceptance of the revised terms.
B — Refund Policy
Unused Campaigns
A full refund will be issued for campaigns that have not yet started, provided a refund request is submitted within 30 days of purchase. Refunds are returned via the original payment method.
Active or Completed Campaigns
If the visitors you purchased do not appear in your Google Analytics 4 property, you will receive a full refund via the original payment method, provided GA4 was installed on your destination URL before the campaign began. To claim, send us a screenshot of your GA4 report for the campaign dates and we will check it against our delivery log. Apart from this GA4 guarantee, once a campaign has been activated and delivery has begun, it is no longer eligible for a monetary refund. If delivery falls short of your purchased volume for reasons within Traffic Masters’ control, a refund will be issued for the undelivered portion.
Chargebacks
We ask that clients contact our support team at support@traffic-masters.com before opening a PayPal dispute or chargeback. We are committed to resolving disputes promptly and fairly. Traffic Masters reserves the right to decline future orders from clients where a chargeback has been filed without prior contact.
How to Request a Refund
Contact us at support@traffic-masters.com with your order number and reason for the request. We aim to respond within one business day.
C — Privacy Policy
This Privacy Policy explains how Traffic Masters (“we“, “us“, “our“) collects, uses, and protects your personal information when you use our website at traffic-masters.net. If you have questions, contact us at support@traffic-masters.com.
1. Information We Collect
We collect personal information you voluntarily provide when placing an order or contacting us, including your name, email address, billing address, and payment details. We also collect technical data automatically, including IP address, browser type, device information, and pages visited, via server logs and cookies.
2. How We Use Your Information
We use your information to:
- Process and fulfil your campaign orders
- Communicate with you about your account and campaigns
- Detect and prevent fraud
- Comply with legal obligations
- Improve our platform and services
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your personal data on the following legal bases:
- Contract performance — processing necessary to fulfil your order
- Legitimate interests — fraud prevention, service improvement, and security
- Legal obligation — compliance with applicable laws
- Consent — where you have explicitly provided it, such as for marketing communications
4. Cookies
We use cookies to store user preferences, analyse site traffic, and personalise your experience. You may disable cookies through your browser settings, though some site functionality may be affected. Our advertising partners may also use cookies and similar tracking technologies in accordance with their own privacy policies.
5. Data Sharing
We may share your information with trusted third-party service providers who assist us in operating our platform (such as payment processors and analytics providers), subject to confidentiality agreements. We may also share information with law enforcement or regulatory authorities where required by law or to prevent fraud.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us.
7. Your Rights (EEA & UK)
If you are located in the EEA or UK, you have the following rights regarding your personal data:
- The right to access the data we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, contact us at support@traffic-masters.com.
8. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel only.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at support@traffic-masters.com.